Contacting Council

Have Something you need to speak to Council about?

We’re here to help. You can contact Sutherland Shire Council by our contact form, phone, mail or visit our Customer Service team in person.

If you have something you’d like to report or get fixed, the best way to do this is via Report It or Snap Send Solve (for when you're out and about). These are the best ways to get your concern to the appropriate Council officer sooner.

Contact Us

We'd love to hear from you!

We've got a lot of information across our website. If you can't find what you're looking for here, click the button below when you're ready to reach out.

Get in touch

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Report it via our Website or through SnapSendSolve

Whenever, wherever it suits you, use our Website or the Snap Send Solve app to tell us about issues in our community.

Customer Service Centre - Limited Services

4-20 Eton Street, Sutherland, NSW, 2232

Hours: 8:30am - 4:30pm

Services we are offering:

  • Council Payments
  • General Enquiries
  • Animal Registrations

Services we are not currently offering:

  • JP (Justice of the Peace) – customers can Google ‘JP’s near me’ or attend a Service NSW branch.
  • Face-to-face duty/planning enquiries –call 9710 0333
  • Bathroom facilities
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Locked Bag 17,
Sutherland NSW 1499


02 9710 0265


02 9710 0333

8:00am – 5:00pm Monday to Friday. If you are calling after hours, an external service is provided out of hours, for emergencies, during weekends and public holidays.


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Deaf, hearing or speech impaired

Customer Service staff are trained to receive calls via the National Relay Service which is a phone solution service for people who are deaf or have a speech or hearing impairment.  View the full list of National Relay Service call numbers and access points.

Volunteer Justice of the Peace Services at Sutherland Shire Council - No Longer Available

Sutherland Shire Council are currently unable to offer a Justice of the Peace (JP) volunteer service.

You may wish to contact the following organisations in the Sutherland Shire who may be able to provide JP services:

  • Google 'JP's near me'
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Translation and Interpreting Services

Council recommends the use of the Translating and Interpreting Service (TIS).

The Translating and Interpreting Service (TIS) is provided for people who do not speak English and for English speakers needing to communicate with them. TIS services over 75 different languages for the cost of a local call from anywhere in Australia . TIS will coordinate a three-way telephone conversation with a Council officer.

The Translation and Interpreting Service can be contacted on 13 14 50.

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आप एक दुभाषिया कॉल 131 450 की आवश्यकता होती है।
Se avete bisogno di un interprete chiamata 131 450.
Cuando se requiere una llamada intérprete 131 450.
Когда ва требуется переводчик вызов 131 450.

Language Aids

Council also has accredited Language Aide officers who are available during opening hours at the Customer Service Centre. Language Aides can provide basic assistance with general council matters in the following languages:

  • Cantonese
  • Mandarin

If the Language Aide officer is unavailable your details are taken and the Language Aide officer will contact you to arrange a suitable time.

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